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Despite submitting the necessary documents multiple times, the casino kept claiming that something państwa missing. The Complaints Team extended the response time for the player but ultimately had jest to reject the complaint due owo a lack of communication from the player. The player from Austria had his account at Hellspin Casino blocked after he requested a withdrawal, and all his winnings were canceled.
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Even though partial winnings of $2580 were refunded, the player insisted the remaining balance państwa still owed. Despite multiple attempts, the casino did not engage in resolving the issue. After receiving a message from the casino about a refund, we reopened the complaint. However, the player stopped responding owo our questions which gave us istotnie other option but owo reject the complaint. The player from Poland requested a withdrawal less than two weeks prior jest to submitting this complaint. The player from Australia had submitted a withdrawal request less than two weeks prior owo contacting us.
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- We ended up closing the complaint as ‘unresolved’ because the casino failed to reply.
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We marked the complaint as ‘resolved’ in our układ and appreciated the player’s cooperation. The player from Brazil has requested a withdrawal less than two weeks prior to submitting this complaint. The player from Canada believed his winnings were seized incorrectly. We ended up closing the complaint as ‘unresolved’ because the casino failed owo reply. The player claimed the casino miscalculated winnings and refused owo credit $4656.